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FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • Kasey W.

    AMAZING
    I have never been able to find the “right” insole!! Now I have!!!!! Thank you! I can’t wait to buy my next pair of insoles for running!

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  • Nicki H.

    Plantar fasciitis pain
    Before trying these insoles I was unable to run more than a mile because of plantar pain. A couple of months later I completed a half marathon. They are also incredibly comfortable. I shall not run without these insoles again.

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  • Jj J.

    Great product!
    Great product!

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  • Israel N.

    WOW
    Have been using them for over a month now and what can I say other than what a great product. No more pain.

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  • Jody L.

    great for cushioning, but they hurt my feet
    I really like the cushioning and bounce of these insoles, however, the way they are contoured, they make my feet sore on the outside of my foot, opposite the arch. The pain goes away after two or three miles so maybe my feet just need some time to adjust to them or maybe I need to try them in some different shoes. I’ve only had them a couple of weeks.

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  • Chris B.

    Impressed
    I got a pair of ENERTOR inserts to try and am more impressed than expected. I have flat feet and have had issues in the past with inserts being too rigid for my foot. These have been great and have been very supportive. I look forward to finishing this marathon training cycle and see how my legs feel afterwards.

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  • Robertm

    Robert m
    Ran with these a few times now in my reebok trainers, I’m an ocr runner so comfort is a must as I train on trails. The high instep was strange feeling but got used to it after a while. I may need to tighten my laces as there was a bit of rubbing on the heel. But I could defo feel the extra bounce in my step. Will defo persist and improve my running.

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  • Andy Marshall

    Total Knee Replacement.
    Had a replacement knee July 15 and have started to get back into sporting action, playing Badminton and touch rugby. These insoles most definitely eased the pressure on both knees cushioning the impact to the point of being very comfortable. Great absorption qualities for an old sportsman like me.

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  • dklwriter

    I use them in my hiking boots
    I am not a runner but have my insoles in my leather hiking boots and they are fabulous. Comfortable, great for walking and running when I am out with my dog. Would recommend them.

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  • Spencer Patterson

    Great, but takes a bit to break them in
    The first few times I wore them I didn’t like them, but I stuck to them and boy am I glad I did. They’re way better than any other insole I’ve used in the past, and work fantastic with cleats.

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