facebook_pixel

FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • Kate B.

    Amazing!
    I’ve been dealing with Plantar Fasciitis for years and these insoles are incredible. I was starting to have a flare up again but since I’ve put these in my shoes, it has subsided. I run about 30-35 miles a week and they’ve held up really, really well!

    More
  • Ed M.

    5K Nailed!
    These Enertor insoles have proven really good for me. I ran my usual 5k circuit in them last night and it felt great. They’re really comfortable and deniitely seemed to make the run easier and more effortless. They slipped into my Nike trainers easily and are a really snug fit. They’re there to stay now!

    More
  • Annabelle

    Fantastic insole – helping me in my marathon training
    Have been using Enertor for a couple of weeks now and they are incredible, very comfortable and I feel like I have a spring in my step. I had a hip injury earlier this year but since using the insoles haven’t even had a twinge in my hip and give them a lot of credit for that. As marathon training can be tough on your body, so nice to know I am protecting it as best I can with these insoles.

    More
  • Katherine

    Recommend
    I am really enjoying me Enertor Insoles. Recovering from injury, the impact on my body is much less with the cushioning and support, helping me on my route back to fitness.

    More
  • G

    High quality, but obviously limited in that they are not bespoke
    Happy with the product to go in casual shoes. The heel raise and the arch support are decent. I had to cut around the edge of the main foot part so it fit in my shoes – but that may be just because of my narrow shoes. Easily fixed anyway. They won’t give you any extra athletic performance, but may help take stress off the achilles for anyone who has achilles pain. Good quality. Well made. Feel comfortable to wear.

    More
  • Vanessa Beresford

    8 out of 10 for Enertor
    8 out of 10 for Enertor. 4 years ago I had to stop teaching the exercise classes I have loved doing for years. I stepped out of bed and couldn’t walk because of the excruciating pain in the bottom of both feet. I had caught the dreaded plantar fasciitis. So started endless rounds of different therapies – physiotherapy, strapping, bespoke designed orthotics , acupuncture, shock therapy, massage, osteopath and of course the internet. I didn’t realize there were so many experts in the world of foot pain! I had my own Pilates business teaching the over 50s; Zumba and dance were included. All teaching had to stop because I couldn’t use my feet. Then I saw this fancy box of insoles talking about new technology, and a completely new material which reduces shockwaves through the foot, so decided to try them. After some effort trying to trim them to fit they seem to be doing the trick. No pain in the heels even after one whole day of wearing. I shall be recommending them to my clients.

    More
  • Mike Longson

    Fantastic and well worth it
    I’ve been using the insoles for a couple of weeks now. The only problem I seem to be having with them is that they are too thick for some shoes, as I require more support for my ankles my running shoes. When I have used them, I have noticed increased spring when I push off so there is definitely something working well with these.

    More
  • Chris B.

    First timer
    Received my first pair of enertor. Very comfortable and took a load of pressure of my lower back.

    More
  • Ashleigh H.

    The real deal!
    I have been using these insole for just over a month and the difference they have made is incredible. I no longer have knee or ankle pain when running and feel much more stable. They took a little while to get used to but I cannot imagine running without them now. Amazing product.

    More
  • Avinash S.

    Awesome
    Huge positive difference vs. Superfeet. Energy transfer lasts the whole day / workout.

    More
Shop now