Shipping

All UK orders are packed and shipped from our UK fulfilment centre.

Orders are processed Monday–Friday (excluding UK bank holidays).

We offer free Standard Delivery (2–3 working days) on all orders on our website. This will be automatically applied at checkout.

An Expedited Delivery (1–2 working days) is offered to UK customer only for £5.04. You can choose this at checkout.

Please email us at info@enertor.com if you need to amend your order.

Returns, Refunds and Exchanges

Our returns policy applies to products purchased directly from enertor.com

Running & Walking Insoles and Recovery Slides (Excludes Custom-Made insoles) — 60-Day Money-Back Guarantee

• Covered by our 60-day money-back guarantee.
• Items can be returned in used, trimmed or unused condition, for any reason, within 60 days of ordering.
• Return postage for a refund is the customer's responsibility. Refunds are issued less any original shipping charges (by Royal Mail, Fedex or DHL etc) .
• UK orders: Exchanges are available, with return postage covered by Enertor. Please email info@enertor.com for assistance.
• USA and Worldwide orders: Refunds only; exchanges are not currently available.

Socks, Massage Balls, Bottles and Bands— 30-Day Returns Policy

Items can be retuned in unused/perfect condition/original packaging only within 30 days of ordering to qualify for a refund or exchange.

Return postage is the customer's responsibility.

Custom-Made/Bespoke Insoles (UK Customers only)

Custom-made/bespoke insoles are excluded from our refund policy because they are made to measure for each customer. Orders cannot be cancelled for a change-of-mind refund. However, we will do our best to ensure your insoles work for you, and amendments may be possible where appropriate. This policy does not affect your statutory consumer rights, including your rights if a product is faulty, incorrectly supplied or otherwise fails to meet applicable legal requirements. If you have any questions on this service before you buy - please call our HQ on 01473 831384.

How to Return or Exchange your Order

Please email us at info@enertor.com and we can initiate the return for a refund or exchange.

All eligible returns must be received at our UK headquarters within 60 days of ordering for insoles and recovery slides, or within 30 days for all other eligible products.

Please return your item(s) to the address below and include a note with your name and order number.

Enertor Returns

46 Boss Hall Rd – Front Entrance
Boss Hall Industrial Estate
Ipswich
Suffolk
IP1 5BN
United Kingdom

Refund Processing

We aim to initiate refunds within two working days of receiving your returned item. Once processed, it may take a few additional working days for the funds to appear in your account, depending on your bank or payment provider.

Proof of Return

We recommend obtaining a Certificate of Postage (available free of charge from UK Post Office branches) or a courier tracking number in case your return is lost in transit.

Please keep your proof of postage and tracking information until your return has been processed. Ensure your records include the posting date and relevant tracking details.

Need Help?

For assistance with a return or exchange, please email info@enertor.com