Shipping and returns
We deliver worldwide and aim to process orders within one working day. Please note there are currently delays to the usual delivery times due to the coronavirus COVID-19 pandemic. We process our orders Monday - Friday (except on UK Bank holidays) from our UK Headquarters and our delivery charges are listed below. Please be aware that for delivery into countries outside the EU, you may be required to pay local customs taxes and duties.
UK DeliveryFREE UK DELIVERY. Royal Mail Tracked. 2-3 working days.
Republic of IrelandRoyal Mail Tracked, 5-8 working days: £7-£10. Free delivery on orders over £100.
EU DeliveryTNT Tracked Delivery, 5-8 working days: £20-£25. Free delivery on orders over £100.
USA and Canada DeliveryTNT Tracked Delivery, 5-10 working days: £20-£25. Free delivery on orders over £100.
Rest of the WorldRoyal Mail International Signed and Tracked, 10-21 days: £20. Free delivery on orders over £100.
Returns & exchanges
60 Day Money Back Guarantee Returns or Exchange PolicyWe are confident you will be happy with your Enertor purchases. That's why we offer our 60 day money back guarantee policy so you can try our products, love them or return them to us in any used condition for any reason, if they are not for you. When you shop with us directly at enertor.com you are covered by this 60 day returns policy. So if for any reason you're not loving our Enertor products or you need to exchange them for any reason, please email us within 60 days of purchasing from us and we can either exchange the product/s for something that may work better for you or give you a full refund. All we ask is that you return the items to us to our UK HQ at your expense and keep a copy of the 'Certificate of Postage' (given free at the Post Office in case the returns are lost by the Postal System).
We created this policy so you can try our products with total confidence, and we know that the vast majority of our customers will understand and respect the policy. That said if we spot someone trying to exploit our policy, we reserve the right to reject future orders. This policy is only available to customers who purchase directly from us at enertor.com
If you bought your Enertor product/s from one of our stockists or distributors, they are unlikely to offer the same returns policy however they should accept returns on any unused items.
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