Shipping and returns
We currently only deliver to the UK. We process our orders Monday to Friday (except on UK Bank holidays) from our UK Headquarters. You should receive an 'Order Confirmation' email as soon as you have ordered with us - please check the email that you have ordered correctly and ensure you give us a full UK shipping address. You will be sent a 'Shipping' email on the day your order has shipped. Please note there may be delays to the usual delivery times due to interruptions because of the coronavirus COVID-19 pandemic or other unforeseen circumstances.
UK DeliveryUK DELIVERY: FREE on all orders over £40, otherwise £2.50 - Royal Mail Tracked. 2-3 working days.
Returns & exchanges
60 Day Money Back Guarantee Returns or Exchange PolicyWe are confident you will be happy with your Enertor purchases. That's why we offer our 60 day money back guarantee policy so you can try our products, love them or return them to us in any used condition for any reason, if they are not for you. When you shop with us directly at enertor.com you are covered by this 60 day returns policy. So if for any reason you're not loving our Enertor products or you need to exchange them for any reason, please email us within 60 days of purchasing from us and we can either exchange the product/s for something that may work better for you or give you a full refund. All we ask is that you return the items to us to our UK HQ at your expense and keep a copy of the 'Certificate of Postage' (given free at the Post Office in case the returns are lost by the Postal System).
We created this policy so you can try our products with total confidence, and we know that the vast majority of our customers will understand and respect the policy. That said if we spot someone trying to exploit our policy, we reserve the right to reject future orders. This policy is only available to customers who purchase directly from us at enertor.com
If you have bought Enertor product/s from one of our stockists or distributors, they are unlikely to offer the same returns policy, however they should accept returns on any unused items in their original packaging that are in perfect condition.
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