Shipping and returns
We currently only deliver to the UK. We process our orders Monday to Friday (except on UK Bank holidays) from our UK Headquarters. You will receive an 'Order Confirmation' email as soon as you have ordered with us - please check the email that you have ordered correctly and ensure that you have given us a full UK shipping address. You will be sent a 'Shipping' email on the day your order has shipped. Please note there may be delays to the usual delivery times due to interruptions because of the coronavirus COVID-19 pandemic or other unforeseen circumstances.
UK Delivery Times and Charges:FREE Standard Royal Mail delivery on all orders over £40.
Orders under £40 - £2.50 for Standard/2nd class Royal Mail service (usually a 2-3 working day delivery after the order has been processed).
For a 1st Class 'signed' for Royal Mail service - £4.00 (usually a 1-2 working day delivery after the order has been processed).
For a guaranteed next day delivery (Royal Mail Special service, order before 2.30pm, Mon-Fri) - £7.50.
Please note our Standard and 1st Class services do not offer a guarantee of exactly when the order will be with you. The above timescales are delivery guidelines only as from time to time there are delays in postal services due to internal Royal Mail issues affecting their delivery times.
Returns & exchanges
60 Day Money Back Guarantee Returns or Exchange Policy for products bought on enertor.com
On enertor insoles - Used or unused condition
All other enertor products - Unused/perfect condition onlyWe are confident you will be happy with your Enertor insoles. That's why we offer our 60 day money back guarantee policy so you can try our insoles, love them or return them to us in any used (or new) condition for any reason if they are not for you. When you shop with us directly at enertor.com you are covered by this 60 day returns policy on our insoles only. Please return them to us within 60 days of ordering from us at enertor.com and we can either exchange the product/s for something that may work better for you or give you a full refund (less any original shipping charges). Any exchange requests will be sent to you free of charge. All other products bought from enertor.com can only be returned and refunded in unused/perfect condition only (less any original shipping charges).
All we ask is that you return the items to us to our UK HQ at your expense and keep a copy of the 'Certificate of Postage' (given free at the Post Office) or obtain a courier tracking number. By doing this, we can see what date and time the returns arrive back with us or in case the returns are lost by the postal system/courier and this is proof that the items have been returned to us.
We created this policy so you can try our products with total confidence, and we know that the vast majority of our customers will understand and respect the policy. That said if we spot someone trying to exploit our policy, we reserve the right to reject future orders. This policy is only available to customers who purchase directly from us at enertor.com
If you have bought Enertor product/s from one of our stockists or distributors, they are unlikely to offer the same returns policy, however they should accept returns on any unused items in their original packaging that are in perfect condition.
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