Shipping and returns
We currently only deliver to the UK and the USA from our UK HQ. We process orders Monday to Friday (except on UK Bank/public holidays) from our UK Headquarters. You will be sent an Order confirmation email as soon as you have ordered with us and a Shipping email on the day your order ships. Please note it is your responsibility to ensure you have ordered the correctly and given us a full UK or US address. We are currently not able to send to BFPO or APO addresses. Please note there may be delays to the usual delivery times due to interruptions because of the Royal Mail Strikes, Covid 19 pandemic or other unforeseen circumstances.
UK Delivery Times and Charges:
FREE Standard/2nd Class Royal Mail on all orders (usually a 2-4 working day delivery service)
1st Class ‘signed for’ Royal Mail (usually a 2-3 working day delivery service) - £3.95
Royal Mail Guaranteed ‘Special’ Next Day delivery (order before 2.30pm, Mon-Fri, 1 working day) - £6.95
USA DELIVERY TIMES AND CHARGES:We ship to most of the USA using the courier DHL. This service usually takes 2-5 working days depending on the State you live in:
FREE DHL courier service on all orders over £100.
Orders under £100 – DHL courier charge of £25.00.
Returns & exchanges
60 Day Money Back Guarantee Returns or Exchange Policy for products bought on enertor.com
On enertor insoles - Used or unused condition only (excludes Custom/bespoke made insoles as these are non-refundable.)
All other enertor products - Unused/perfect condition onlyWe are confident you will be happy with your Enertor insoles. That's why we offer our 60-day money back guarantee policy so you can try our insoles, love them or return them to us in any used or new condition for any reason if they are not for you. When you shop with us directly at enertor.com you are covered by this 60 day returns policy on our insoles only. All other products bought from enertor.com can only be returned and refunded in unused/perfect condition only. Any original shipping charges to the UK or USA will not be refunded as these costs have already been incurred.
Please email firstname.lastname@example.org to get more information on how to return your insoles. Return the insoles to us at our UK HQ at your expense within 60 days of ordering from us at enertor.com ; UK orders can be either exchanged or refunded (less the original shipping charge). UK exchange requests will be sent to you free of charge. USA orders will be refunded only (less the original shipping charge). Please ask for a 'Certificate of Postage' (given free at the Post Office in the UK) or obtain a courier tracking number (in the UK and USA) as we may need evidence of an attempted return showing a date, time, signature and showing our postcode/zip code ‘IP1 5BN’, United Kingdom. If a return is lost by the Royal Mail or courier, this is proof that the items have been returned to us. If you have any further questions, please email us at email@example.com
We created this policy so you can try our insoles with total confidence, and we know that most of our customers will understand and respect the policy. That said if we spot someone trying to exploit our policy, we reserve the right to reject future orders. This policy is only available to customers who purchase directly from us at enertor.com
If you have bought Enertor product/s from one of our stockists or distributors, they are unlikely to offer the same returns policy, however they should accept returns on any unused items in their original packaging if the products are in perfect/new condition.
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