Shipping and returns
Shipping
We currently only deliver to the UK and the USA from our UK HQ. We process
orders Monday to Friday (except on UK Bank/public holidays) from our UK
Headquarters. You will be sent an Order confirmation email as soon as you have
ordered with us and a Shipping email on the day your order ships. Please note it is
your responsibility to ensure you have ordered the correctly and given us a full UK or
US address. We are currently not able to send to BFPO or APO addresses. Please
note there may be delays to the usual delivery times due to interruptions because of
the current Royal Mail Strikes, Covid 19 pandemic or other unforeseen
circumstances.
UK Delivery Times and Charges:
OCTOBER 2022:
FREE Standard/2nd Class Royal Mail on all orders over £40 (usually a 2-3 working
day delivery service).
Orders under £40 - £2.50 for Standard/2nd Class Royal Mail (usually a 2-3 working
day delivery service).
1st Class ‘signed for’ Royal Mail - £4.00 (usually a 1-2 working day delivery service).
Royal Mail Guaranteed ‘Special’ next day delivery (order before 2.30pm, Mon-Fri) -
£7.50.
Please note our Standard and 1st Class services do not offer a guarantee of exactly
when the order will be with you by. The above timescales are delivery guidelines
only as from time to time there are delays in postal services due to internal Royal
Mail issues affecting their delivery times and current ongoing strike action.
NOVEMBER 2022:
Due to the Royal Mail Strikes this month, the delivery options are as below:
FREE Standard/2nd Class Royal Mail on all orders over £40 (3-7 working day
delivery service due to the strikes).
Orders under £40 - £2.50 for Standard/2nd Class Royal Mail (3-7 working day
delivery service due to the strikes).
Courier service 1-2 days (order before 2.30pm, Mon-Fri) - £6.00.
USA DELIVERY TIMES AND CHARGES:
We ship to most of the USA using the courier DHL. This service usually takes 2-5
working days depending on the State you live in:
FREE DHL courier service on all orders over £100.
Orders under £100 – DHL courier charge of £25.00.