Delivery FAQ's


How much is shipping?

All orders to the UK are free when you spend £40. For any other shipping rates please see our shipping page

How long will the delivery take?

For shipping timings please see our shipping page


What is the 60 Day Money Back Guarantee Returns or Exchange Policy for

On enertor insoles - Used or unused condition
All other enertor products - Unused/perfect condition only
We are confident you will be happy with your Enertor insoles. That's why we offer our 60 day money back guarantee policy so you can try our insoles, love them or return them to us in any used (or new) condition for any reason if they are not for you. When you shop with us directly at you are covered by this 60 day returns policy on our insoles only. Please return them to us within 60 days of ordering from us at and we can either exchange the product/s for something that may work better for you or give you a full refund. All other products bought from can only be returned in unused/perfect condition only.

All we ask is that you return the items to us to our UK HQ at your expense and keep a copy of the 'Certificate of Postage' (given free at the Post Office) or obtain a courier tracking number. By doing this, we can see what date and time the returns arrive back with us or in case the returns are lost by the postal system/courier, this is proof that the items have been returned to us.

How do I return an item(s)?

Please send the item back to us to the following address whilst ensure you optain a reciept or proof of postage.

46 Boss Hall Rd
Boss Hall Industrial Estate

Returns or exchanges are at your expense.

Will I recieve a full refund for my order if I return the items?

Yes, if it is within 60 days. Unfortunately if there was a shipping charge (orders outside of the UK) we are unable to refund you for the shipping charges.