🚚 Free delivery ✅ Trial the insoles - money back if you’re not happy

Delivery FAQ's

Delivery

How much is shipping?

We only deliver to the UK at this time. All orders to the UK are free when you spend £40. For any other shipping rates please see our shipping page

How long will the delivery take?

For shipping timings please see our shipping page

Returns

What is the 60 Day Money Back Guarantee Returns or Exchange Policy on products bought on enertor.com

On enertor insoles - Used or unused condition
All other enertor products - Unused/perfect condition only
We are confident you will be happy with your Enertor insoles. That's why we offer our 60 day money back guarantee policy so you can try our insoles, love them or return them to us in any used (or new) condition for any reason if they are not for you. When you shop with us directly at enertor.com you are covered by this 60 day returns policy on our insoles only. Please return them to us within 60 days of ordering from us at enertor.com and we can either exchange the product/s for something that may work better for you or give you a full refund. All other products bought from enertor.com can only be returned in unused/perfect condition only.

All we ask is that you return the items to us to our UK HQ at your expense and keep a copy of the 'Certificate of Postage' (given free at the Post Office) or obtain a courier tracking number. By doing this, we can see what date and time the returns arrive back with us or in case the returns are lost by the postal system/courier, this is proof that the items have been returned to us.

How do I return an item(s)?

Please send the item/s back to us to the following address whilst ensuring you obtain a 'certificate of postage or tracking number. Please note we ask that any return or exchange are sent to us at your expense. We will not charge you again for shipping if you need an exchange:

46 Boss Hall Rd - Front entrance
Enertor returns
Boss Hall Industrial Estate
Ipswich
Suffolk
IP1 5BN
UK

Will I receive a full refund for my order if I return the items?

If you return a pair of used or unused insoles within 60 days of ordering from us you can receive a full refund (less the original shipping charges if applicable). All other products on our website can be returned in unused/perfect condition (less the original shipping charges if applicable). We aim to process your returns within 24 hours of receiving them at our HQ.