Delivery FAQ's – ENERTOR®

🚚 FREE UK delivery on all orders ✅ 60 Day Money Back Guarantee

Delivery FAQ's


How much is shipping?

We only deliver to the UK and the USA at this time. All orders to the UK are free when you spend £40. For any other shipping rates, please see our shipping page

How long will the delivery take?

For shipping timings please see our shipping page


What is the 60 Day Money Back Guarantee Returns or Exchange Policy on products bought on

On enertor insoles - Used or unused condition
All other enertor products - Unused/perfect condition only
We are confident you will be happy with your Enertor insoles. That's why we offer our 60-day money back guarantee policy so you can try our insoles, love them or return them to us in any used or new condition for any reason if they are not for you. When you shop with us directly at you are covered by this 60 day returns policy on our insoles only. All other products bought from can only be returned and refunded in unused/perfect condition only. Any original shipping charges to the UK or USA will not be refunded as these costs have already been incurred.

Please return the insoles to us at our UK HQ at your expense within 60 days of ordering from us at

UK orders can be either exchanged or refunded (less the original shipping charge). UK exchange requests will be sent to you free of charge.

USA orders will be refunded only (less the original shipping charge). Please ask for a 'Certificate of Postage' (given free at the Post Office in the UK) or obtain a courier tracking number (in the UK and USA) as we may need evidence of an attempted return showing a date, time, signature and showing our postcode/zip code ‘IP1 5BN’, United Kingdom. If a return is lost by the Royal Mail or courier, this is proof that the items have been returned to us. If you have any further questions, please email us at

To return an item(s), please send it back to us to the following address at our HQ:

46 Boss Hall Rd - Front entrance
Enertor returns
Boss Hall Industrial Estate

Will I receive a full refund for my order if I return the items?

If you return a pair of used or unused insoles within 60 days of ordering from us you can receive a full refund (less the original shipping charges if applicable). All other products on our website can be returned in unused/perfect condition (less the original shipping charges if applicable). We aim to process your returns within 24 hours of receiving them at our HQ.