Delivery FAQ's


How much is shipping?

All orders to the UK are free when you spend £40. For any other shipping rates please see our shipping page

How long will the delivery take?

For shipping timings please see our shipping page


What is the 60 day money back guarantee?

We are confident you will be happy with your Enertor purchases. That's why we offer our 60 day money back guarantee policy so you can try our products, love them or return them to us in any used condition for any reason, if they are not for you. When you shop with us directly at you are covered by this 60 day returns policy. So if for any reason you're not loving our Enertor products or you need to exchange them for any reason, please email us within 60 days of purchasing from us and we can either exchange the product/s for something that may work better for you or give you a full refund.

How do I return an item(s)?

Please send the item back to us to the following address whilst ensure you optain a reciept or proof of postage.

46 Boss Hall Rd
Boss Hall Industrial Estate

Returns or exchanges are at your expense.

Will I recieve a full refund for my order if I return the items?

Yes, if it is within 60 days. Unfortunately if there was a shipping charge (orders outside of the UK) we are unable to refund you for the shipping charges.