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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Kelsey Sisson

    Best!!
    This product is incredible, make it so much easier to run long distance, which is awesome. Very happy and would recommend.

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  • Pieter Hulleman

    Enertor 3/4 insole
    Works great in shoes with smaller volume. Really good for soccer shoes and dress shoes.

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  • Richard L.

    comfortable
    I put these in ‘normal’ shoes, which didn’t quite work, but as soon as I used them in my running shoes, they felt perfect; one of those hand in glove moments. So comfortable I hardly noticed them.

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  • Nick

    Helped me score more goals
    When I first put my Enertor insoles in my football boots, I noticed the insole material that I took out was very flimsy and already had compressed to about a millimetre. The Enertor insoles felt like they gave much more protection and felt great. I scored 5 goals in my next match and then 3 in the following match! Thanks Enertor! I would recommend this product to anyone who wants more protection and wants to perform better.

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  • Simon C.

    Great Fit and Felt the Difference
    Following recommendation, I found the Enertor insoles very comfortable and gave a great feel during performance. They fitted straight into running trainers, and the old standard insoles are in the bin – they won’t be needed anymore! I will be recommending Enertor to friends, and what a great endorsement with Usain Bolt.

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  • marlon morais

    Very comfy
    Found these very comfy and cushioned but did slightly supinate my feet. On one leg this felt fine on other it took a bit of getting use to. I used these at the end of an Olympic triathlon where the 10k run was very tough and the comfort was noted. Only problem being with the thickness of the insole, when I ran without socks this lifted my heel up in shoe and gave me a blister where I can normally run in my triathlon trainers without socks. I’d only use these for longer triathlons where I would definitely be wearing socks.

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  • Spencer Patterson

    Great, but takes a bit to break them in
    The first few times I wore them I didn’t like them, but I stuck to them and boy am I glad I did. They’re way better than any other insole I’ve used in the past, and work fantastic with cleats.

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  • Charlotte Scott

    Very supportive
    With a high arch and instep I can often not feel supported with the usual innersoles that come in trainers. With these I get the support I need as well as benefiting from the additional shock absorption.

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  • Helen

    Golf is better
    Golf is better because my legs dont get so tired, also my posture has improved and I feel more athletic with my swing.

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  • Chris B.

    Impressed
    I got a pair of ENERTOR inserts to try and am more impressed than expected. I have flat feet and have had issues in the past with inserts being too rigid for my foot. These have been great and have been very supportive. I look forward to finishing this marathon training cycle and see how my legs feel afterwards.

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