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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • A I.

    Super comfy
    Super insoles, have really given my feet the extra support when I’m running, I train 4 times a week and really comfortable fit round my feet.

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  • Annabelle

    Fantastic insole – helping me in my marathon training
    Have been using Enertor for a couple of weeks now and they are incredible, very comfortable and I feel like I have a spring in my step. I had a hip injury earlier this year but since using the insoles haven’t even had a twinge in my hip and give them a lot of credit for that. As marathon training can be tough on your body, so nice to know I am protecting it as best I can with these insoles.

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  • Chelsey

    Excellent Insole
    The insoles felt really great. However, in some shoes it would raise your foot position height, higher than was comfortable, and so there was a greater risk of the shoe falling off due to the thickness of the insoles. But otherwise they were really good, nice and comfortable.

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  • dklwriter

    I use them in my hiking boots
    I am not a runner but have my insoles in my leather hiking boots and they are fabulous. Comfortable, great for walking and running when I am out with my dog. Would recommend them.

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  • Frances W.

    These Really Helped
    I often get blisters on my arches because running shoes try to cushion too much… These insoles were great because they lift your heel a bit higher, and the arch falls away a bit closer to the heel so there’s less rubbing. I’m only a beginner runner – training for a 5 mile run, but so far these have really helped to keep my energy up, reduce blisters and keep a spring in my step!

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  • John K.

    Initial thoughts
    I have had the enertor in my shoes for three days of the Christmas season. Lots of hours on my feet but have not texted them in my hiking boots carrying a ~35 lb pack for 4, 6 or more hours. That I will do in the next week or so and provide another review. I have been a Sole user for the past three years and they have served me wonderfully well on many backpacking trips in the Pacific Northwest, The Rockies and trekking in Bhutan (25 days on the Snowman Trek), Tibet (The World’s Highest Trek to Camp lll on Mt. Everest), Bolivia, Pakistan (16 days into K2 base camp) and many more. I chose to try the enertor based reviews, including by Michael Lanza of the Big Outside. Thus far they have been great. Very comfortable and no tired feet after three 8-10 hour days chasing grandchildren and doing festive activities.

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  • Jonny W.

    Good support. No jarring. Fresher feet the morning after.
    Tried my new Enertor Performance Insoles over the last week. Impressed with the way it holds my foot in place. Feels well supported. No jarring on footstrike. Feet feeling better the next morning too. Using them inside my La Sportiva Helios trail shoes. Recommended.

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  • Kate B.

    Amazing!
    I’ve been dealing with Plantar Fasciitis for years and these insoles are incredible. I was starting to have a flare up again but since I’ve put these in my shoes, it has subsided. I run about 30-35 miles a week and they’ve held up really, really well!

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  • Nathan C.

    Insoles put pep in your step.
    I have never run with any type of insert in my shoes, but that being said I did feel like these made a difference. The pair of shoes I used them in had quite a few miles on them, but I can safely say that the inserts made the shoes feel springier, peppier, and overall “newer” feeling. They still feel this way after several weeks of use and I’m looking forward to being able to try them out on a timed run. Overall, with my limited experience I would still recommend them to someone who is looking to experiment with adding an insert into their existing running shoes.

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  • Mark B.

    Superb comfort and support
    The Enertor Insoles are superb, so comfortable, supportive and easy to slip into my racing flats or regular running trainers. The comfort and cushioning they offer is fantastic, both over short and long distances. I’ve suffered recently with ankle support issues, but these insoles really seem to have helped eliminate the problem. I would highly recommend investing in these.

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