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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Keith P.

    An excellent insole for athletic use.
    The Enertor Performance Insoles are extremely comfortable. The additional heel support provides an extra level of comfort and protection from the pounding and heat that comes from training and competing.

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  • Derek W.

    comfortable
    I tried these insoles playing tennis. My feet usually ache after the game, they were not aching after using these insoles

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  • Charles W.

    wont fit in spikes, but great for training shoes
    These are too thick to fit in track spikes, but they feel great in my training flats and regular running shoes. They even brought back to life, some shoes that I thought were worn out.

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  • Brittany Ashby

    Best Performance Insoles
    The Enertor insoles were so comfortable while running. I would recommend these insoles to ANYONE who wants more support and have better performance!

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  • Annabelle

    Fantastic insole – helping me in my marathon training
    Have been using Enertor for a couple of weeks now and they are incredible, very comfortable and I feel like I have a spring in my step. I had a hip injury earlier this year but since using the insoles haven’t even had a twinge in my hip and give them a lot of credit for that. As marathon training can be tough on your body, so nice to know I am protecting it as best I can with these insoles.

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  • Nick

    Helped me score more goals
    When I first put my Enertor insoles in my football boots, I noticed the insole material that I took out was very flimsy and already had compressed to about a millimetre. The Enertor insoles felt like they gave much more protection and felt great. I scored 5 goals in my next match and then 3 in the following match! Thanks Enertor! I would recommend this product to anyone who wants more protection and wants to perform better.

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  • Zac T.

    My back no longer hurts
    Last year I suffered a herniated disk in my lower back, causing extreme nerve pain all the way down my left leg. I just got back into running this spring, and started with the insoles around the same time, and the pain has almost completely subsided. I can run further without pain than I’ve been able to since the injury. Definitely recommend these for comfort and support.

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  • Yolanda M.

    Enertor
    They are great. I have been wearing on my runs and my PF has been at bay. I can actually walk after the run.

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  • G

    High quality, but obviously limited in that they are not bespoke
    Happy with the product to go in casual shoes. The heel raise and the arch support are decent. I had to cut around the edge of the main foot part so it fit in my shoes – but that may be just because of my narrow shoes. Easily fixed anyway. They won’t give you any extra athletic performance, but may help take stress off the achilles for anyone who has achilles pain. Good quality. Well made. Feel comfortable to wear.

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  • Hayden

    MR
    The insoles are amazing, I was sceptical at first if they would fit in my trainers as I’ve never had insoles before. I was pleasantly surprised when they slipped straight into the trainers. They were very comfortable and snug.

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