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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Alwyn P.

    Great product
    Great product

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  • Hayden

    MR
    The insoles are amazing, I was sceptical at first if they would fit in my trainers as I’ve never had insoles before. I was pleasantly surprised when they slipped straight into the trainers. They were very comfortable and snug.

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  • georgie

    Georgie
    I really like these insoles. They feel really comfortable and have helped my knees through lots of running! Would definitely recommend.

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  • Allan

    Excellent for reducing knee pain
    I have arthritic knees which inhibits walking and standing activities. my Enertor innersoles help reduce the pain by reducing the impact and stabilising the foot plant.

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  • David M.

    Excellent
    These insoles are excellent. I am able to run longer without any discomfort.

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  • Ashleigh H.

    The real deal!
    I have been using these insole for just over a month and the difference they have made is incredible. I no longer have knee or ankle pain when running and feel much more stable. They took a little while to get used to but I cannot imagine running without them now. Amazing product.

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  • Vanessa Beresford

    8 out of 10 for Enertor
    8 out of 10 for Enertor. 4 years ago I had to stop teaching the exercise classes I have loved doing for years. I stepped out of bed and couldn’t walk because of the excruciating pain in the bottom of both feet. I had caught the dreaded plantar fasciitis. So started endless rounds of different therapies – physiotherapy, strapping, bespoke designed orthotics , acupuncture, shock therapy, massage, osteopath and of course the internet. I didn’t realize there were so many experts in the world of foot pain! I had my own Pilates business teaching the over 50s; Zumba and dance were included. All teaching had to stop because I couldn’t use my feet. Then I saw this fancy box of insoles talking about new technology, and a completely new material which reduces shockwaves through the foot, so decided to try them. After some effort trying to trim them to fit they seem to be doing the trick. No pain in the heels even after one whole day of wearing. I shall be recommending them to my clients.

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  • Jonny W.

    Good support. No jarring. Fresher feet the morning after.
    Tried my new Enertor Performance Insoles over the last week. Impressed with the way it holds my foot in place. Feels well supported. No jarring on footstrike. Feet feeling better the next morning too. Using them inside my La Sportiva Helios trail shoes. Recommended.

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  • Charlotte Scott

    Very supportive
    With a high arch and instep I can often not feel supported with the usual innersoles that come in trainers. With these I get the support I need as well as benefiting from the additional shock absorption.

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  • Spencer Patterson

    Great, but takes a bit to break them in
    The first few times I wore them I didn’t like them, but I stuck to them and boy am I glad I did. They’re way better than any other insole I’ve used in the past, and work fantastic with cleats.

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