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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Laura S.

    Excellent impact protection
    As a reviewer has mentioned below – these won’t fit in lower profile shoes or spikes, however in day to day running shoes, they’re great. I’ve started using them whilst coming back from tendonitis and while they make no medical claims, they’re definitely helping with impact absorbency and comfort. Would be 5 stars if I could fit them in every pair I own!

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  • Andy

    Back running on roads for the first time in years!
    I was a bit sceptical at first but these Enertor insoles really do make a MASSIVE difference! I had knee surgery about 2 years ago and have been unable to run on roads since but replacing my Asics standard insoles for Enertor insoles has totally changed the way my knees feel when I run. I’m now aiming to beat my 5k PB in a couple of months – great work, thanks Enertor!

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  • Richard L.

    comfortable
    I put these in ‘normal’ shoes, which didn’t quite work, but as soon as I used them in my running shoes, they felt perfect; one of those hand in glove moments. So comfortable I hardly noticed them.

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  • Annabelle

    Fantastic insole – helping me in my marathon training
    Have been using Enertor for a couple of weeks now and they are incredible, very comfortable and I feel like I have a spring in my step. I had a hip injury earlier this year but since using the insoles haven’t even had a twinge in my hip and give them a lot of credit for that. As marathon training can be tough on your body, so nice to know I am protecting it as best I can with these insoles.

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  • G

    High quality, but obviously limited in that they are not bespoke
    Happy with the product to go in casual shoes. The heel raise and the arch support are decent. I had to cut around the edge of the main foot part so it fit in my shoes – but that may be just because of my narrow shoes. Easily fixed anyway. They won’t give you any extra athletic performance, but may help take stress off the achilles for anyone who has achilles pain. Good quality. Well made. Feel comfortable to wear.

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  • Charlotte Scott

    Very supportive
    With a high arch and instep I can often not feel supported with the usual innersoles that come in trainers. With these I get the support I need as well as benefiting from the additional shock absorption.

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  • Amanda R.

    Great footbeds!
    Slightly too snug and heavy for use with my approach shoes, but amazing with my three season walking boots. Very supportive and reduced impact noticeable after a long day of summer mountaineering in the Pyrenees.

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  • Annette D.

    Great replacement for my insoles
    I replaced my current insoles with Enertor and can feel a real difference in my running this week. I feel more supported, a bit more springy, and legs are less tired after the run. I really like them and feel that my performance has a better chance of improving. Thanks for bringing out such a great product!

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  • Anthony Everest

    For Athletes
    These are a good quality, comfortable insole that gives really good support and cushioning. My only gripe is that it does make the shoe feel heavy, though this isn’t any different to the others I have tried.

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  • Avinash S.

    Awesome
    Huge positive difference vs. Superfeet. Energy transfer lasts the whole day / workout.

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