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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Brittany Ashby

    The Best Insoles I’ve Ever Purchased
    The ENERTOR™ insoles were so comfortable while running. I would recommend these insoles to ANYONE who wants more support and have better performance!

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  • Kate B.

    Amazing!
    I’ve been dealing with Plantar Fasciitis for years and these insoles are incredible. I was starting to have a flare up again but since I’ve put these in my shoes, it has subsided. I run about 30-35 miles a week and they’ve held up really, really well!

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  • Angela

    Comfortable insole
    I have been using Enertor insoles for two weeks. They fit very comfortable and snug in my trainer. My feet feel well supported. Would recommend .

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  • Kara M.

    Better than standard insoles
    I purchased new running shoes (Saucony) and I hate them. So I purchased these since I’ve been meaning to try a good pair of insoles and it seemed like a good time since they could possibly improve my new and uncomfortable running shoes. They have helped a lot, but I think I just need to give up on the fact that these shoes will work for me. I did get a new pair (Nike’s), which I’m hoping to try with my Enertor’s to give them a little more support and I have high hopes it will turn these new shoes into winners!

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  • Anya B.

    Good support
    What I like about these is that they are less bulky than typical insoles. They don’t add much weight or require a ton of adjustment. I have been moving these around from shoe to shoe depending on the activity. They don’t work with my soccer cleats which is a bummer but I have run, cycled, and walked in these and they have been helping with foot fatigue. No change in the heel pain I have had for the last year but I have only used them for a few weeks so I am hopeful for the future.

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  • Mike Longson

    Fantastic and well worth it
    I’ve been using the insoles for a couple of weeks now. The only problem I seem to be having with them is that they are too thick for some shoes, as I require more support for my ankles my running shoes. When I have used them, I have noticed increased spring when I push off so there is definitely something working well with these.

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  • Charlotte Scott

    Very supportive
    With a high arch and instep I can often not feel supported with the usual innersoles that come in trainers. With these I get the support I need as well as benefiting from the additional shock absorption.

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  • Fiona R.

    Enertor insoles
    The insole is comfortable and fits well into my running shoes.

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  • Ruth Cullen

    Ruth C
    Excellent insole for field hockey shoes. Really helping my shin splints.

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  • Chris

    The Most Comfortable Insoles I’ve Ever Worn.
    These things are revolutionary! I can stay on my feet all day and never feel fatigued. The D3O® technology really works!

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