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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Alisha

    Love these!!
    These are absolutely fantastic!! I have suffered badly with shin splints for a number of years and I have finally found insoles that help with the pain and decrease the amount I suffer from them! Would recommend these to anyone!

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  • James T

    Excellent insoles
    Really comfy and provide excellent support and cushioning. I’ve used on two runs so far and feet have felt less tired afterwards.

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  • Jennifer D.

    Very impressive – high quality and clever design
    Was really impressed with the quality of these insoles. They feel very robust and the material used involves some clever technology. Have gone for a couple of road runs with the Enertor insoles now, and they certainly make running on concrete less of a chore.

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  • Jon

    Great addition for comfort
    I’ve got flat feet and I think this helps.

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  • Derek W.

    comfortable
    I tried these insoles playing tennis. My feet usually ache after the game, they were not aching after using these insoles

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  • SJJ

    Stella
    I have used them for badminton and feel less pressure on the knees. Only problem they are a bit thick for some shoes. Great in walking boots where insoles are removable. My husband also has a pair and finds them comfortable but not experiencing any difference in performance.

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  • Israel N.

    WOW
    Have been using them for over a month now and what can I say other than what a great product. No more pain.

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  • Andy

    Back running on roads for the first time in years!
    I was a bit sceptical at first but these Enertor insoles really do make a MASSIVE difference! I had knee surgery about 2 years ago and have been unable to run on roads since but replacing my Asics standard insoles for Enertor insoles has totally changed the way my knees feel when I run. I’m now aiming to beat my 5k PB in a couple of months – great work, thanks Enertor!

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  • E. D.

    E. Davis
    Haven’t really used insoles before but these were a good fit into my shoe and were very comfortable around your foot. Highly recommend using these if you run a lot.

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  • Katherine

    Recommend
    I am really enjoying me Enertor Insoles. Recovering from injury, the impact on my body is much less with the cushioning and support, helping me on my route back to fitness.

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