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FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • Mark B.

    Superb comfort and support
    The Enertor Insoles are superb, so comfortable, supportive and easy to slip into my racing flats or regular running trainers. The comfort and cushioning they offer is fantastic, both over short and long distances. I’ve suffered recently with ankle support issues, but these insoles really seem to have helped eliminate the problem. I would highly recommend investing in these.

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  • Jennifer D.

    Very impressive – high quality and clever design
    Was really impressed with the quality of these insoles. They feel very robust and the material used involves some clever technology. Have gone for a couple of road runs with the Enertor insoles now, and they certainly make running on concrete less of a chore.

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  • Rob Morgan

    Try before you buy.
    Tried in one pair of trainers and felt my heels slipping. Tried with another pair and fit is good. Also love the support for my arches having had problems before with plantar fasciitis NHS issued kit was rubbish in trainers. I feel these would have been far better.

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  • Avinash S.

    Awesome
    Huge positive difference vs. Superfeet. Energy transfer lasts the whole day / workout.

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  • Jj J.

    Great product!
    Great product!

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  • Mike Longson

    Fantastic and well worth it
    I’ve been using the insoles for a couple of weeks now. The only problem I seem to be having with them is that they are too thick for some shoes, as I require more support for my ankles my running shoes. When I have used them, I have noticed increased spring when I push off so there is definitely something working well with these.

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  • Israel N.

    WOW
    Have been using them for over a month now and what can I say other than what a great product. No more pain.

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  • Hayden

    MR
    The insoles are amazing, I was sceptical at first if they would fit in my trainers as I’ve never had insoles before. I was pleasantly surprised when they slipped straight into the trainers. They were very comfortable and snug.

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  • Karl E.

    Insert review
    Was lucky enough to receive a set of these inserts to trial, they are without doubt the most comfortable ones I have ever used and my feet and knee’s are defiantly better when I run when I use them, would highly recommend using them

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  • Jody L.

    great for cushioning, but they hurt my feet
    I really like the cushioning and bounce of these insoles, however, the way they are contoured, they make my feet sore on the outside of my foot, opposite the arch. The pain goes away after two or three miles so maybe my feet just need some time to adjust to them or maybe I need to try them in some different shoes. I’ve only had them a couple of weeks.

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