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FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • Karissa H.

    Great Insoles
    I bought the insoles during a 50% off sale to try it out. I just started running in them and had to get used to it the first few times. I feel like they give me an extra cushion during my landing. They squeak a little bit but I’m hoping that goes away after a few more runs.

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  • Tyrel D.

    Good insoles, but bad for wide toed shoes
    Though I could feel an improvement overall, I can tell they are not made for wide-toed shoes, like the Altras I run in. I’m sure they work great with traditional shoes, and look forward to using them in my next pair.

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  • Imogen B.

    Great Support
    Foot feels supported and secure and the insoles appear to be very durable

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  • Simon C.

    Great Fit and Felt the Difference
    Following recommendation, I found the Enertor insoles very comfortable and gave a great feel during performance. They fitted straight into running trainers, and the old standard insoles are in the bin – they won’t be needed anymore! I will be recommending Enertor to friends, and what a great endorsement with Usain Bolt.

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  • Amanda R.

    Great footbeds!
    Slightly too snug and heavy for use with my approach shoes, but amazing with my three season walking boots. Very supportive and reduced impact noticeable after a long day of summer mountaineering in the Pyrenees.

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  • Megan G.

    No more pain!
    These insoles have kept me injury free and have allowed me to be a faster runner. A year ago I had knee pain which kept me out of running for 6 weeks, my comeback was rough but since using these insoles I have had no issues. My feet never hurt and pain doesn’t radiate up to my knee. Couldn’t be happier with these insoles.

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  • Joe

    Great Insoles
    These make me run as fast as Usain!

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  • Sarah S.

    Good impact support
    The insoles offer very good impact support around the heel while out pounding the streets. Worth having. The only thing I would suggest is you try them in new shoes before buying. I find they fit in my current shoes but push my toes forward and I could really do with half a size bigger

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  • Chris B.

    First timer
    Received my first pair of enertor. Very comfortable and took a load of pressure of my lower back.

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  • Helen

    Golf is better
    Golf is better because my legs dont get so tired, also my posture has improved and I feel more athletic with my swing.

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